The questions every owner asks. Answered straight.

Platform is the SaaS — pick a template, pay $49–$299/mo, edit it yourself. Custom Build is an optional one-time service from Lumenworks where we design + build a bespoke site for you on top of the same platform. Same engine, same monthly tier, same self-edit afterwards. Custom Build starts at $1,500 one-time.

Yes. We obsess over the templates the same way agencies obsess over custom designs. Each one is responsive, accessible, fast, and looks like an independent restaurant — not a generic builder. You pick a template, drop in your menu, photos, and copy; the site is yours in a day.

Because they're generic page-builders, and you're running a restaurant. Mise has menu, hours, catering, mailing list, and team-page modules built specifically for kitchens — already wired up, already tested, already on every restaurant we've launched.

You add a card to start the trial. We charge nothing for 14 days. We email you 3 days before the trial ends. Cancel any time during the trial and you're not charged a cent. We never auto-charge without that warning email.

Your domain stays in your registrar — we don't hold it. Your data lives in your tenant database, exportable as CSV any time. The site is plain HTML/CSS at the edge; if Lumenworks vanished tomorrow, you'd still have the export and could rebuild on any host.

Yes. That's the whole point. Studio is the admin app — you log in on your phone or laptop, change a price or a photo, hit save. Changes are live in under 30 seconds.

Self-serve on Mise Platform: a day. Custom Build: 2–3 weeks (Starter Build), 3–6 weeks (Pro Build), 6–12 weeks (Suite Build) — depends on photography, content, and integrations.

Hosting, SSL, backups, security patches, ongoing platform improvements that ship to everyone, support over email. Same fee whether you came in self-serve or via a Custom Build. Not a hidden retainer — just the actual cost of keeping a restaurant site running well.

Yes. Starter tenants buy add-ons à la carte ($5–$10/mo each — print menus, catering inquiries, mailing list, team editor). Pro and Suite include them. You can upgrade tier any time; the add-ons get absorbed automatically (no double-billing).

Always. We never claim ownership over your brand, photos, copy, or menu. The export ships them all back in standard formats. If you commissioned a Custom Build, the design source code is yours too.

A future option for agencies, in-house dev teams, or technical owners who want to build their own front-end on Mise. You use Mise as the back-end (data, admin, billing); you ship a custom React/Next/Astro/whatever front-end. It's in beta planning — drop your email on the developers page if you'd use it.

Stripe handles billing. Free 14-day trial, then monthly (or annual at 2 months free) on the Mise platform. Custom Build fees are billed separately at contract sign. Cancel platform anytime — we'll archive your site and hand you the export. No long contracts, no early-termination fees.